Hunter Consulting helps organizations in the social sector to deliver the results they promise.
Children’s Aid Society
This case study describes the major strategic considerations that drove the redesign of New York’s Children’s Aid Society, one of the most respected and venerable direct service agencies in the city. It illustrates that bold leadership and “out of the box” thinking is necessary to move an organization out of its comfort zone in order to service clients more effectively – and achieve societally important results.
The Children’s Aid Society of New York City (CAS) has a hundred-plus year history of wanting to serve New York’s children and their families in every conceivable way. To do so it has been running dozens of city-wide and neighborhood-based programs in areas as diverse as health clinics, foster care services, preschool programs, after school programming, tutoring, mentoring, a summer camp, employment services, and more – earning appreciation from city government, neighborhood groups, and the families and individuals it served. Its work was captured in the mission it long had held: “The Children’s Aid Society provides comprehensive support for children in need, from birth to young adulthood, and for their families, to fill the gaps between what children have and what they need to thrive.”